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TERms & Conditions

The terms and conditions detailed below apply to the use of this website www.lm-therapies.co.uk and the services and products provided.

Please read these terms and conditions carefully before using this website, or ordering any products and services from this site.

You should print a copy of these terms and conditions for your future reference.

1. Parties

This agreement is between:

a)    LM Therapies trading as Louise Montague (“the therapist”) and

b)    Any individual or organisation (“the client”) and constitute the contract for the service to be provided by Louise Montague for the client.

 

2. General Information

Business Details:


 LM Therapies

11 Prospect Place, Swindon, SN1 3LQ

07748 550958

info@lm-therapies.co.uk

Professional Certifications   

ITEC Level 3 Complementary Therapies (Swedish Massage, Reflexology & Aromatherapy)

A.P.N.T Massage & Pregnancy Diploma

Golden Egg Holistic School Certified Baby & Child Reflexology Practitioner

London School of Reflexology certified practitioner in Facial Reflexology  (Bergman Method)


Definition of Services:

Reflexology is a holistic complementary therapy that involves applying gentle pressure to specific points on the feet, hands, or ears, which are believed to correspond to different areas of the body.  This therapeutic technique aims to promote relaxation, improve overall well-being, and support the body's natural healing processes.

While reflexology can be an effective way to reduce stress and enhance your sense of balance and calm, it is not a substitute for medical diagnosis, treatment, or advice. Clients are encouraged to consult a qualified healthcare professional for any medical concerns or conditions.

3. TERMS 

This agreement commences on the date that it is accepted by you and will remain in force during the provision of the services, unless extended by agreement or terminated earlier. The treatment schedule will be arranged between the Therapist and the client and can be booked up to 3 months in advance. Louise will recommend the frequency of treatment sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the treatment journey by mutual agreement, in accordance with the terms set out in this agreement. Where no specific number is agreed, sessions will be provided on a session by session basis.

In return for the fees payable by the client (or by a third party on their behalf), Louise agrees to provide the services purchased by the client in accordance with the terms and conditions here described. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

 


4. Client Eligibility

  • Health Conditions: To ensure the safety and effectiveness of your reflexology session, clients are required to disclose any relevant medical conditions, injuries, allergies, or illnesses prior to treatment. This information helps tailor the session to your specific needs and ensures that reflexology is suitable for you. Failure to provide accurate health details may result in adjustments to your treatment plan or, in some cases, the need to postpone the session until it is deemed safe to proceed. All information shared will be treated with the utmost confidentiality.

  • Age Restrictions: There is no minimum age for treatment, however minors will require parental consent before commencing treatment.   Parent/Guardians will need to be present at the appointment with any minors.

5. Consultation and Consent

  • Initial Consultation: An initial consultation is required before your first reflexology session. This allows us to discuss your medical history, lifestyle, and any specific concerns or goals you have for the treatment. The information gathered will help ensure the session is tailored to your individual needs, providing a safe and effective experience.


  • Consent Form: Before your reflexology session, you will be asked to complete and sign a consent form. This confirms your understanding of the treatment, its purpose, and any potential considerations. The form ensures that you have provided all necessary health information and agree to proceed with the therapy.

  • Pre-Treatment Check In:  At the start of each reflexology session, a brief check-in will take place to discuss any changes in your symptoms, health, or well-being since your last treatment. This allows the session to be adjusted to address any new concerns or priorities, ensuring that each treatment is as effective and supportive as possible.

6. Treatment Policy

  • Treatment Expectations: During a reflexology session, you can expect to relax in a comfortable setting while gentle pressure is applied to specific areas of your feet, hands, or face.  Sessions typically last 60 minutes, depending on your treatment plan. You’ll remain fully clothed, with only your shoes and socks removed, so it’s best to wear comfortable clothing. The aim is to create a calming experience tailored to your needs.

  • Results Disclaimer: Results from reflexology sessions may vary from person to person. While many clients experience a sense of relaxation, improved well-being, and other positive effects, these outcomes cannot be guaranteed. Reflexology is a complementary therapy and works alongside the body’s natural processes, with benefits often building over time.

On rare occasions, if the body has a lot of healing to do, symptoms may increase before they get better or new symptoms may surface, which can sometimes feel uncomfortable.  This is known as a healing response and is completely normal.  It is important to discuss any concerns with Louise so that adjustments can be made or further advice can be given.  There may also be times when it becomes necessary to pause treatments to allow the body time to recuperate, and this will be discussed with the client.  Alternative therapies can be recommended should the client or Louise feel that the reflexology treatments are not suitable for them.

7. Appointments and Cancellations

  • Booking Policy: Appointments can be made through the third party booking app “Fresha” or clients can contact Louise directly to book in.
  • Cancellation Policy:  I kindly request at least 24 hours’ notice if you need to cancel or reschedule your appointment. Cancellations made less than 24 hours before your scheduled time, or missed appointments without notice, will incur full payment of the session. This policy allows us to offer your appointment slot to other clients and ensures the smooth running of our schedule. I appreciate your understanding and cooperation.


  • Rescheduling:  If you need to reschedule your appointment, please provide at least 24 hours' notice. This will allow me to offer your original time slot to other clients and accommodate your preferred new time. I will do my best to find a suitable alternative for you. If less than 24 hours' notice is given, a rescheduling fee may apply. I appreciate your understanding and cooperation.


8. Payment Terms

  • Payment Methods:  Payments can be made by cash, card or bank transfer on the day of your appointment.
  • Refund Policy:  Refunds are not typically offered for missed appointments or cancellations made less than 24 hours in advance. However, if you need to cancel your appointment with sufficient notice (24 hours or more), I can offer a rescheduled session or credit towards future treatments. In exceptional circumstances, please contact me to discuss your situation, and I will do my best to accommodate your needs. Thank you for your understanding.


For a refund to be considered on a package of treatments (i.e.  6 – 8 sessions), the following applies:

 

a)  If during this treatment period of 6-8 sessions, The Client feels dissatisfied

with the service The Client must open communications with The Therapist via

email, outlining the reasons that are of concern to The Client

b) The Client agrees to work with The Therapist and participate in a

period of service alterations (2-3 sessions) made to meet The Client’s specific

needs

 

9. Confidentiality and Data Protection

  • Client Information: Your privacy is important to me. Any personal, medical, or treatment information you provide will be kept strictly confidential and stored securely in accordance with data protection laws. I will never share your details with third parties without your explicit consent, except where required by law. All client information is used solely for the purpose of delivering safe and effective reflexology treatments. If you have any concerns about how your data is handled, please feel free to discuss them with me.


10. Health and Safety

  • Hygiene Standards:  I take hygiene and cleanliness very seriously to ensure a safe and comfortable environment for all clients. All equipment and treatment areas are thoroughly cleaned and sanitized between sessions. I ask that clients attend appointments in good health and refrain from coming if they are feeling unwell or exhibiting symptoms of illness. This helps maintain a healthy environment for both clients and myself. Your safety and comfort are my top priority.

 

11. Right to Refuse Treatment

  • Refusal Clause: I reserve the right to refuse treatment if a client arrives intoxicated, displays aggressive behaviour, or fails to provide necessary medical information that may affect the safety or effectiveness of the treatment. The well-being of both clients and therapists is our priority, and I am committed to maintaining a respectful and safe environment for all.


12. Liability

  • Disclaimer:  Reflexology is a complementary therapy that aims to support overall well-being and promote relaxation. It is not a substitute for professional medical advice, diagnosis, or treatment. While reflexology may help improve health and alleviate certain symptoms, it should not be used in place of medical care or consultation with a healthcare professional for any medical concerns. Always seek advice from your doctor or another qualified healthcare provider for any health-related issues.


  • Limitation of Liability:  I am not liable for any adverse reactions or injuries that may occur during or after treatment if a client has withheld relevant medical information or failed to follow the advice provided.

It is the client’s responsibility to inform The Therapist of any medical conditions, injuries, or changes in health status that may affect treatment. By proceeding with the session, clients acknowledge that they have provided accurate and complete information to the best of their knowledge.

 

13. Changes to Terms

  • Right to Amend: I reserve the right to update or modify these Terms and Conditions at any time. Any changes will be published on my website, and it is the client's responsibility to review them regularly. By continuing to use my services, you agree to abide by the most current version of the Terms and Conditions.


14. Contact Information

Should you have any questions or concerns regarding these Terms & Conditions please contact Louise via email: info@lm-therapies.co.uk

 

Accessibility:  I am committed to making my Terms and Conditions accessible to all clients. If you require a copy in a different format, such as printed, large print, or accessible online formats, please let me know, and I will be happy to provide it. Your understanding of our policies is important, and I aim to ensure that all clients can access this information in a way that suits their needs.